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Privacy Policy

PRIVACY POLICY

Hero Island N.V., which runs Pure Casino, value that you entrust your information with us, and we want to be completely transparent about what we do with it. In this text we describe our policy regarding games, applications, software, websites, APIs (application programming interfaces), products, and services (the "Services"). Our starting point is that you should never be surprised by what we do with your information.

The following text contains information about what data we collect, how we use it, how you can control that data, and how we protect your personal information. If you have any questions regarding our Privacy Policy, please feel free to contact us at support@purecasino.com.

INFORMATION, PURPOSE AND STORAGE

We collect the following data when you use our Services:

Information

Description and purpose

Storage

Account information:

  • Name
  • Date of Birth
  • Phone number
  • Address

This information is necessary to create an account and for us to be able to deliver the Services. 

6 years after you closed your account. Some information is stored for 10 years in accordance with the rules for taxation and accounting.

Customer Due Diligence Information:

  • Occupation
  • Source of income
  • Proof of legal assets
  • Politically exposed person (PEP) status
  • International and / or financial sanctions
  • Holding of a company or property
  • Court decisions
  • Insolvency
  • Taxation information

We may collect information about your background from you directly or with the help of publicly available information for AML / CTF purposes or to fulfil our duty of care.

6 years after you close your account. Some information is stored for 10 years in accordance with applicable regulation.

Information about self-exclusion

You can self-exclude by contacting us, in which case such information is collected to meet your request. 

Information on self-exclusion is saved as long as necessary to fulfil the request. 

User information:

  • Which games you prefer to play
  • Transaction History
  • How you interact with the Services
  • Information about which devices and / or computers you use the Services with
  • IP addresses
  • Browser
  • Language
  • Operating System
  • Referring website / pages you visited
  • Location Information
  • Information from cookies

This information is used to improve your gaming experience, or to enable some of the Services' features.

We use the information we collect to improve and optimize the Services and to create new Services. For example, we may use the information in troubleshooting to protect against future problems, perform data analyses and tests, conduct investigations, and create new features and services.

2 years after the information is collected.

Information you provide

If you contact us to ask questions, participate in a survey, contest or offer, we will also collect the information you provide in connection with this, such as your name, contact details, and any messages.

2 years after the information is generally collected, but depending on the nature of the communication, we may need to save it longer.

SPECIAL CATEGORIES OF PERSONAL DATA

We do not collect any specific personal data categories about you (this includes information about your race or ethnicity, religious or philosophical beliefs, sexual life, sexual orientation, political views, union membership, health information, genetic and biometric data). We also do not collect information about convictions in criminal cases and crimes. However, we cannot exclude that you submit such information in communication with us and that this information is then processed through our contact with you.

SAFETY AND STORAGE

We have strong security measures in place to keep your personal information secure, e.g. encryption and information security policies. Access to your personal data is limited to individuals who have a legitimate need to access it. We have established procedures to deal with any suspected personal data incidents and we will be required to notify you and all applicable authorities in case of an incident.We use SSL encryption algorithms to protect your payment and card information just like most of the world's largest banks and financial institutions. 

COOKIES

Our site uses cookies. A cookie is a small piece of software that is sent to your browser. Thanks to cookies, we can collect information on how to use our Services and provide a user-friendly Service. You can read more about how we use cookies in our Cookie policy.

THIRD PARTY SITES

Our website will contain links to both local and / or international third-party websites (with their permission). These links and the information on these sites do not belong to us, so we do not take responsibility for those sites, their content, services, offers, etc. When you visit third-party sites, such sites' own privacy policy applies.

HOW WE COMMUNICATE WITH YOU

We use your information when we need to send service messages to you and when we reply to you after you have initially contacted us. We also use your information to inform you about new features and products that we believe you would find interesting. You can control what marketing we send to you by contacting customer service or by unsubscribing from our newsletters. Keep in mind that data transmitted on the Internet can be sent across national borders, though sender and receiver are in the same country. This may result in mail your emails to us containing your information may be transmitted through a country where the data security is not equal to the country in which you reside.

HOW WE SHARE INFORMATION

We share information with partners who handle data for us in accordance with our instructions, under the rules of this policy, and the applicable legislation. These partners provide us with global services, such as information technology, payments, marketing, data analytics, research and market analysis. We cooperate with partners who provide analytics and advertising services to us. Thanks to this, we get help understanding how users interact with the services, with our ads on the Internet, and measure the performance of such ads. These companies may use cookies and similar technology to collect information about your interaction with the Services and other websites and applications.

We may share impersonal information that has been set up to de-identify individuals.

CONTACT INFORMATION

Sweetspot N.V.

Heelsumstraat 51 E-Commerce Park

Curacao

support@purecasino.com

POLICY UPDATE

We update our Privacy Policy to keep the information accurate. If the updates mean we need new consent from you, we will ask for it.

Last updated 27.10.2019.

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